🛍️ Return Policy

We accept returns only in the following cases:

✅ 1. Damaged Product Received

• If your product is physically damaged during transit.
• A clear unboxing video is mandatory to process the claim.
• The video must begin from the unopened package and show the full unboxing without any cuts or pauses.

✅ 2. Wrong Product Received

• If you receive a product different from what you ordered (in terms of design only).Please note that we have mentioned sizes and dimensions of all products on our website. Please read carefully before purchasing as we put so much effort in mentioning the details about the product you have purchased.
• Again, a complete unboxing video is required for validation.

🚫 Please Note: Without an unboxing video, no return request will be accepted. 📅 All return requests must be raised within 3 days of receiving the product. Any requests beyond this time frame will not be entertained.

♻️ Exchange Policy

We offer exchanges under the following conditions:

🔁 1. Incorrect Bangle Size Ordered

If the bangle doesn’t fit due to wrong size selection, an exchange can be arranged for the correct size.

🔁 2. Product Doesn’t Suit Customer’s Look

We understand that jewelry is personal. If the piece doesn’t complement your look, you may request an exchange.

💳 Exchange Fee

A nominal handling & logistics fee of ₹150 – ₹180 is applicable for all exchange requests, depending on your location.

• 💡 Exchange requests must also be raised within 3 days of receiving the product.
• 📦 Product must be unused, with tags and original packaging intact.

❌ Non-Eligible Items for Return or Exchange

• Products without an unboxing video
• Items requested for return/exchange after 3 days
• Used, damaged, or altered items
• Complimentary items like pendant chains or mangalsutra chains
• Custom-made or personalized orders

Refund Policy

Once we receive the returned item (due to damage or wrong item received), we will initiate the refund process within 24–48 hours. Refunds will be credited to the original mode of payment and may take 5–6 working days, depending on your bank’s processing timeline.